Refund Policy

Our Commitment to You

At Cherluscious, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to help. Our refund policy is designed to be transparent and straightforward, ensuring you feel confident when shopping with us.

Eligibility for Refunds

To be eligible for a refund, please ensure that the items are returned within [specific time frame, e.g., 30 days] of receipt. Products must be unused, in their original packaging, and in the same condition as when you received them. Certain items, such as [mention any non-refundable items if applicable], may not be eligible for a refund.

How to Request a Refund

To request a refund, please contact our customer service team at [email address] or [phone number]. Provide your order number and the reason for the return. We’ll guide you through the process and provide instructions on how to return the item.

Refund Processing Time

Once we receive your returned item and verify its condition, we will process your refund. Please allow [specific time frame, e.g., 7-10 business days] for the refund to be reflected in your original payment method. We’ll keep you updated throughout the process.

Return Shipping Costs

Please note that the cost of return shipping is typically the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

Exchanges

If you’d prefer to exchange an item rather than receive a refund, please let us know when you contact customer service. We’ll assist you with the exchange process and help you find the perfect alternative.

Special Considerations

For any special considerations or unique situations, such as items purchased during a promotion or sale, please reach out to our customer service team. We’re here to assist and provide personalized support.

Contact Us

If you have any concerns or questions about our Privacy Policy, please don’t hesitate to contact us. We’re here to help and ensure you have a safe and enjoyable shopping experience at Cherluscious.